About Us
A different approach to healthcare benefits
At Red Letter Benefits, we believe that integrity requires transparency. Unfortunately, much of the healthcare industry is anything but transparent, and that makes it challenging for companies to understand their options.
We offer a different approach to healthcare benefits, where we educate our clients on all available options, share complete details about how the pricing works, and offer personalized support to you and your employees throughout the entire plan period.
If you want something better for your company and your employees, you’ve come to the right place.
Meet our team
Mark Lockhart
Benefit Specialist
Mark has a reputation for being a disruptor in the healthcare space, and he advocates passionately to get the best employee healthcare benefits possible for clients. His diverse experience in healthcare includes multiple roles in the self-funded and transparent benefits space to help employers better understand their healthcare options and know exactly what they’re paying for. In addition, his prior experience with a transparent pharmacy benefits manager offers invaluable insights for our clients when it comes to selecting a prescription drug plan.
Felicia Garrett
Director of Operations
Prior to joining the Red Letter Benefits team, Felicia worked as a senior account manager supporting employee groups ranging from 2 to 2800 employees. She’s passionate about finding solutions for her clients and providing the best service possible. With her strong attention to detail and years of experience working with insurance carriers, she is a valued resource for our clients and their HR and benefits teams.
Jessica DeSpain
Director of Client Relations
Jessica is driven by her passion for outstanding customer care. With 10+ years of strategic management experience, she excels at building relationships and solving problems for her clients. She is skilled in implementing procedures that ensure healthy, long-lasting relationships with our valued clients.
Lindsay Smith Johnson
Benefit Specialist
Lindsay worked in the banking industry for 10 years before switching to healthcare benefits when she felt called to serve people in a more personal way. She recognizes that healthier employees lead to healthier companies, and she’s passionate about educating employers about the range of choices available to provide health benefits to their employees.
Noe Cruz
Benefit Specialist
Noe Cruz grew up in Moore, Oklahoma. He spent 25 years working for an Oil & Gas manufacturing company before he was introduced to the worksite product options in the Insurance Industry. In 1997 he became appointed to advise people on worksite products and his passion for helping people has continually grown. Noe joined the Red Letter Benefits team because he had experience with the account management team and knew that’s what he needed to really help his clients at the next level. With over 25 years of experience in this industry he is invaluable to the Red Letter Benefits team.
Avery Hicks
Benefit Specialist
Avery is driven by his passion for helping individuals and businesses thrive in challenging times. He is a strategic and goal-driven leader with over 35 years in management, training, and personal development. Avery has helped businesses by designing and implementing new sales processes and training programs that lead to significant increases in employee performance. His training in Effective Communication in the workforce has led to increased productivity, quality, and customer retention. All the while by reducing cost, lowering employee turnover and maintaining a positive work environment.